Shipping Policy

Everything you need to know about how we process and ship your Brewtality order.

Last updated: October 2026

Order processing

All orders are processed within 2 business days after payment confirmation. You'll receive an order confirmation email as soon as your purchase is complete – please review it carefully and contact us right away if anything looks wrong.

Shipping rates

Shipping is FREE on orders of 2 or more boxes. Single-box orders ship for a flat rate shown at checkout before you complete your purchase.

Where we ship and estimated delivery time

We ship to the United States, Canada, Australia, the United Kingdom and Lithuania. Estimated delivery is 3–7 business days from dispatch for US orders and 7–14 business days for international orders. Delivery times can vary with public holidays, customs, weather, or carrier delays. Any import duties or taxes on international orders are the responsibility of the customer.

Order tracking

Once your order is dispatched you'll receive a shipping confirmation email with a tracking number and link. Please allow up to 48 hours for tracking to update after you receive it.

Important: all order and shipping updates are sent by email to the address you entered at checkout. Please make sure it's correct and check your spam or promotions folders, as automated emails can occasionally be filtered.

Subscription shipments

If you're enrolled in Automatic Refills, your next box is dispatched automatically on the refill schedule shown at checkout, with free shipping. You'll receive an email reminder before each shipment, and the same delivery times and tracking apply. You can pause, skip or cancel any time before your next renewal date.

Address accuracy

Please double-check your shipping address before completing your purchase. Brewtality can't be held responsible for delays or failed deliveries caused by inaccurate or incomplete address details entered at checkout.

Refused or undeliverable packages

If a delivery is refused or returned as undeliverable, the customer is responsible for the return shipment. If the package is lost or damaged in return transit, we're unable to issue a refund. We recommend accepting the delivery and contacting us so we can help.

Lost or damaged in transit

If your order arrives damaged or hasn't arrived within 10 business days of dispatch (20 for international orders), email us at [email protected] with your order number and we'll replace it or refund you at no cost. Orders with Shipping Protection are covered for loss, theft and damage automatically.

Questions?

Email [email protected] or use the Contact Us page – we reply within one business day.